Your Chargeback email is the designated address for dispute notifications. Since chargebacks are time-sensitive and can be costly, a dedicated email address ensures these alerts never get buried in general inbox traffic.

Your Support email serves as an alternate contact if the chargeback email is unreachable. Both email addresses are required during registration.

How to Update Your Support or Chargeback Email Address

1. On your Monnify Dashboard menu, go to Settings
2. Under the Business Profile tab, select Business Contact.
3. Edit your support and/or chargeback email addresses
4. Click Save Changes.