If you received a notification that your business verification failed, don’t panic. Here’s a quick troubleshooting checklist:

If you get a notification that your business got declined, here's what to do:

1. Confirm Document Clarity: Are your uploaded photos blurry or cut off? Ensure all four corners of your uploaded ID are visible.
2. Verify Compliance: Double-check that your business does not fall under our list of Prohibited Business Categories.
3. Consistency check: Confirm that the names on your ID match that of your BVN.

Still Stuck?

Send an email to [email protected]. Our onboarding team will guide you through the correction process.