Getting Started

Whether you are rebranding or just tweaking your logo, your Monnify checkout should always reflect your current identity to build trust with your customers.

How to Update Your Business Logo (Instant)

You can refresh your logo directly from your dashboard in seconds.

1. Log in to your Monnify dashboard
2. On the left-hand menu, click Settings.
3. Select Business Profile. 
4. Upload a high-quality image into the Business Logo section.
5. Scroll to the bottom and select Save Changes.

That's it! Your new logo will instantly update across your payment links and checkout pages.

How to Update Your Business Name (Requires Verification)

The Monnify dashboard handles your revenue so we treat account changes with vigilance. To ensure no unauthorized changes are made to your profile, updating your business name requires a quick verification step from our team.

To request a business name update, reach out via:

• Live Chat (Fastest): Click the chat floating icon in the bottom right corner of your Monnify Dashboard and send a message to us.

Whether you are rebranding or just tweaking your logo, your Monnify checkout should always reflect your current identity to build trust with your customers.

How to Update Your Business Logo (Instant)

You can refresh your logo directly from your dashboard in seconds.

1. Log in to your Monnify dashboard
2. On the left-hand menu, click Settings.
3. Select Business Profile. 
4. Upload a high-quality image into the Business Logo section.
5. Scroll to the bottom and select Save Changes.

That's it! Your new logo will instantly update across your payment links and checkout pages.

How to Update Your Business Name (Requires Verification)

The Monnify dashboard handles your revenue so we treat account changes with vigilance. To ensure no unauthorized changes are made to your profile, updating your business name requires a quick verification step from our team.

To request a business name update, reach out via:

• Live Chat (Fastest): Click the chat floating icon in the bottom right corner of your Monnify Dashboard and send a message to us.

Whether you are rebranding or just tweaking your logo, your Monnify checkout should always reflect your current identity to build trust with your customers.

How to Update Your Business Logo (Instant)

You can refresh your logo directly from your dashboard in seconds.

1. Log in to your Monnify dashboard
2. On the left-hand menu, click Settings.
3. Select Business Profile. 
4. Upload a high-quality image into the Business Logo section.
5. Scroll to the bottom and select Save Changes.

That's it! Your new logo will instantly update across your payment links and checkout pages.

How to Update Your Business Name (Requires Verification)

The Monnify dashboard handles your revenue so we treat account changes with vigilance. To ensure no unauthorized changes are made to your profile, updating your business name requires a quick verification step from our team.

To request a business name update, reach out via:

• Live Chat (Fastest): Click the chat floating icon in the bottom right corner of your Monnify Dashboard and send a message to us.

If you received a notification that your business verification failed, don’t panic. Here’s a quick troubleshooting checklist:

If you get a notification that your business got declined, here's what to do:

1. Confirm Document Clarity: Are your uploaded photos blurry or cut off? Ensure all four corners of your uploaded ID are visible.
2. Verify Compliance: Double-check that your business does not fall under our list of Prohibited Business Categories.
3. Consistency check: Confirm that the names on your ID match that of your BVN.

Still Stuck?

Your journey to “Go Live”. Get started with Monnify in just a few steps.