Have a question, complaint, or account enquiry? Monnify offers several ways to reach the support team.

Support Channels

Using the Web Form

The webform routes your request directly to the right team for the fastest possible resolution.

1. Navigate to the Webform Enquiry portal.
2. Fill in the form with the following details:
3. Email Address: The email linked to your Monnify account, so we can locate your profile securely.
4. Nature of Enquiry: Select the category that best fits your issue from the dropdown. For example, settlements, API integration, or chargebacks.
5. Description: A clear, brief explanation of your request or the issue you are facing.
6. Attachments (Recommended): Upload any supporting documentation, such as screenshots of an error message, transaction receipts, or delivery logs, to help our team resolve your issue faster.

3. Click Submit. Your request is instantly logged and an agent will follow up promptly.