How to submit a request via Livechat

Monnify Livechat is a support channel that allows merchants to raise complaints and requests and make an enquiry. It allows you to streamline your requests and ensures they are promptly attended to by the relevant team.

 

Here's a step by step guide on how to use Livechat

Step 1: Navigate to the your monnify dashboard via https://app.monnify.com

Step 2: On your Monnify dashboard, you should see a chat icon on the bottom right of your dashboard.

 

Step 3: A pop-up appears with a list of request and issue types. You can select any of these options, including the option to chat with an agent.

 

Step 4: Select any of the options and follow the prompts to submit your request

Step 5: Our support agents will receive and process your request.