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12 comments

Date Votes
  • Vivian Iloh

    Dear UMAIMAH MUHAMMAD MUKHTAR,

    Thanks for reaching out to Monnify support.

    Kindly provide more details on the transaction to enable us investigate

    The amount, date and Monnify account number you paid to.

    We will be on standby for your response.

    Best Regards,

    0
  • Ahmed Hussain

    Transaction successful money not credited

    0
  • Vivian Iloh

    Dear Ahmed Hussain,

    Thanks for reaching out to Monnify support.

    Kindly provide more details on the transaction to enable us investigate

    The amount, date and Monnify account number you paid to.

    We will be on standby for your response.

    Best Regards,

    0
  • Khalidisah6

    Suddenly monnify denied me access to my account which I have almost N100,000 and I have emailed support and they asked for information which I provided for over 3 months now I followed up tire and nothing was done. I am and sensing monnify turning to fraud. All I want now is to send my money to my settlement account and close the monnify account.

    0
  • Vivian Iloh

    Dear Khalidisah6,

    Thank you for contacting Monnify Support.

    We apologise for all inconveniences.

    Please provide us with your business name and email address for further investigation.

    Also please provide us with the details of the transaction.

    Best Regards,

    0
  • Maryjane Obasi

    Dear Monnify,

    I made a deposit of 10 Thousand Naira from Access Bank to this account number :

    8133112690
    WEMA BANK
    MFY/MASCAWASUBAPI-JAY
    For over 10 hours , this money was debited But never Credited to the above wallet.

    I have contacted Both ACCESS AND WEMA BANKS and they said the money has left their accounts to the purported destination. Reason why I'm contacting you.

    Please credit this account.
    Thanks as I await your speedy response

    0
  • Vivian Iloh

    Dear Maryjane Obasi,

    Thank you for contacting Monnify Support.

    Please be informed that the transaction was successfully received - Kindly confirm with this reference 

    MNFY|94|20231024204118|598604

    Kindly let us know if you have any follow-up questions or need further help.

    Best Regards,

    0
  • Shamigaaernyi

    100004231125154001108934099959

    0
  • Abdulhakim salisu

    I am receiving 1000 in my Wallet but i didn't see the money

    0
  • Maryjane

    Dear Monnify,

    This is the second time this thing is happening..
    I made a deposit of 20 Thousand Naira from Access Bank to this account number :

    8133112690
    WEMA BANK
    MFY/MASCAWASUBAPI-JAY
    For over 1 hour, this money was debited But never Credited to the above wallet.

    I have contacted Both ACCESS AND WEMA BANKS and they said the money has left their accounts to the purported destination. Reason why I'm contacting you.

    Please credit this account.

    Thanks as I await your speedy response

    0
  • Vivian Iloh

    Dear Maryjane,

    Thank you for contacting Monnify.

    Kindly be informed that this transaction was received and processed on Monnify.

    Please reach out to the merchant at (musamagajimaskawa@gmail.com) with transaction 

    reference;  MNFY|86|20231214225140|470165 for further assistance.

    Kindly let us know if you have any follow-up questions or need further help.

    Best Regards,

    0
  • Matheu Comics (Matthew Okafor)

    Monnify or moniepoint are unprofessional and it is risky to trust your funds with them.
    I funded my wallet on 06/02/2025 using monnify collection. It was a successful transaction but my bet9ja account wasn’t credited. I have visited the bank for a chargeback and reversal but was told that it will not be possible because the transaction was successful.
    I reached monnify agent via email and they said the transaction was a failure, I contacted moniepoint and it took 5 days and they got to be that it was not successful. Hence I returned to my bank and I was given session id and was also shown that the transaction was successful. I called back moniepoint and they said they have escalated the issue and will get back to me in 48 hours.
    Return my 300,000.
    Account numbers - 6860299740.
    6848809314.
    6850442415.
    100k to each accounts on the 6th of February

    0

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