Payment have been confirmed on monnify but it didn't appear on my Husmodata Walllet dashboard yet
This issue has to be resolved quickly...
If not, you guys are going to ruined others their business
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And you keep directing us (Customers) to contact the website owners although it wasn't their fault (it's yours)
What kind of issues are there trooping
Please, I ain't alone suffering because of this, My money have been hanged with monnify because it was automatic funding so the website owner don't have to be interrupted
You're going to ruin their business
I need my money back please
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Thank you for contacting Monnify.
We sincerely apologize for the inconvenience experienced.
Kindly provide the details of the transaction for further investigation.
Looking forward to hearing from you.
Regards,
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Sent to account number - 6184480462
Sent to bank name - Moniepoint
Amount sent - ₦3000
My registered email address on the Husmodata website - jamiluibrahimtsauree@gmail.com
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Thanks for your prompt feedback.
A review shows that the transaction was successfully received on Monnify and the merchant (Husmodata) was duly notified.
Transaction reference; MNFY|57|20230721182550|143924.
How does auto-funding works?
Once payment is received on Monnify, a webhook notification is sent to the merchant notifying him of the transaction and crediting the customer's wallet.
We have attached a piece of evidence that shows that payment was received and the merchant was successfully notified.
Please reach out to the merchant Husmodata @usmanreal43@gmail.com to confirm why your wallet is yet to be credited after a successful notification was sent.
Regards,
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Okay
Thank you
I'll contact him
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I made a payment to your account but you keep telling me that my transaction was not received hence the transaction was successful but the money was hang with monnify and the payment is auto funding so naijaquest owner didn't credit my wallet
Sent to account number: 9161723476
Sent to bank name: wema account
Amount: #5000
Session ID: 2307220933223966842
My register email address on naijaquest: jemilehindeborah2009@gmail.comI need my money back please and please
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Dear Jemilehin Deborah
Thank you for contacting Monnify.
Kindly note that this transaction was not received on Monnify.
Please contact the source bank for further assistance/reversal.
Kindly let us know if you have any follow-up questions or need further help.
Best Regards,
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Source bank have be contacted and send proof that the payment was successful so the money is with monnify. Provide my money out oooo don't fraud me. How will transaction that was successful is send to you and keep denying that you didn't receive the transaction
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Dear Jemilehin Deborah
Thank you for contacting Monnify.
We sincerely apologize for the delayed response.
Please be informed that the transaction was received with transaction reference;
MNFY|67|20230724205904|288187.Please let us know if you have any follow-up questions or need further help.Best Regards,0 -
I have made my payment but I didn't seen my money on my Data wallet
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Dear Mukhtar Muhammad,
Thank you for contacting Monnify.
Please provide the details of the payment for further assistance.
Looking forward to hearing from you.
Regards,
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i made a payment into the wallet but it has not reflect in the app
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Dear Ismail Adebayo,
Thank you for contacting Monnify.
Kindly assist with the Monnify account number that this payment was made to (not the source account details), the date of the transaction, and the amount so we can investigate and revert accordingly.
Looking forward to hearing from you.
Best Regards.
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I made payment via monnify but it is not reflecting on my wallet
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