How to submit a request via webform

Monnify Webform is a support channel that allows merchants to raise complaints and requests and make an enquiry. It allows you to streamline your requests and ensures they are promptly attended to by the relevant team.

Here's a step by step guide on how to use webform

Step 1: Navigate to the support portal https://support.monnify.com/hc/en-us

Step 2: To raise your request, you need to click on the submit a request link

Step 3: Input your details

This step requires you to:

1. Provide your registered email address on Monnify; this ensures we are able to retrieve your business details.
2. Provide a subject
3. Select the nature of your enquiry via a dropdown; this ensures the appropriate team receives the request.
4. After selecting the team, you are presented with a list of issue types. Please select the most closely related in your opinion.
5. Provide a brief description of the issue.
6. Provide support documentation if any.
7. Then click on submit.
8. Your request is logged, and response provided by one of our support agents.